Refund policy

Effective Date: January 1, 2026

Thank you for shopping at Made in Anime.

The estimated delivery time for orders is 10 to 21 business days.

Once you have received your order, if you are not completely satisfied with your purchase, we are here to help.


Exchanges or Returns for Refunds

Products may be returned within 14 calendar days of receipt.

The customer is responsible for covering the return shipping costs.

Customers may request:

  • A return for a refund.

Eligibility Requirements

For a return to be accepted, all of the following conditions must be met:

  • The product must be in its original packaging.

  • The product must not have been used or damaged.

  • Customized or made-to-order products.

  • Products that are not in their original condition.

  • Manufacturing errors regarding the size.

Products that do not meet these criteria will not be accepted for return.


Return or Exchange Procedure

To initiate an exchange or return request, you must first contact our customer support team:

Email: madeinanime.help@gmail.com

Please include the following information in your message:

  • Order number.

  • Reason for the return or exchange.

  • Photographs of the product, if applicable.

Most returns are processed within 5 business days of receiving the returned package.


Refunds

Once your returned item has been received and inspected:

  • We will send you an email confirming receipt of the item.

  • We will notify you whether your refund has been approved or rejected.

If your refund is approved, it will automatically be issued to your original payment method within approximately 7 to 15 business days, depending on your bank or payment provider.

Once the refund has been issued, you will receive a confirmation email.

If You Have Not Received Your Refund Yet

We recommend that you:

  1. Check your bank account.

  2. Contact your credit or debit card issuer.

  3. Contact your bank, as additional processing time may be required.

If your refund still does not appear after completing these steps, please contact us at:

madeinanime.help@gmail.com


Damaged or Defective Items

If you receive a damaged or defective product, please notify us immediately so that we can assist you.

You will need to provide photographs clearly showing the defect or damage.


Order Cancellations

Late Cancellations

  • Cancellations will not be accepted for orders that have already been shipped.


Incorrect Size Selection

We strongly recommend that all customers carefully review the size guide available on each product page before placing an order.

We do not accept exchanges, returns, or refunds when a customer has selected the wrong size when placing their order.

If the product received is a different size from the one ordered due to a manufacturing or order fulfillment error, we will take responsibility for resolving the issue.

Contact

For any questions regarding exchanges, returns, or refunds, please contact us at:

madeinanime.help@gmail.com